Support
We read every message.
Email admin@hashstore.app. Telling us your device model and OS version makes a bug far easier to track down.
My progress disappeared
Progress is stored only on your device, so deleting and reinstalling the game clears it. There is no cloud backup and no account to restore from, which is the trade-off for a game that collects nothing about you. If progress vanished without a reinstall, please write to us — that is a bug and we want to see it.
My score is not on the leaderboard
Leaderboards need you to be signed in to Game Center (iOS) or Google Play Games (Android). Check that you are signed in on your device, then open RECORDS in the game — it will tell you whether it is signed in and how many scores are still waiting to post. Scores set while offline are kept and sent the next time you sign in.
I was charged and did not get my purchase
Purchases are handled by the App Store or Google Play. Contact them for a refund, and write to us so we can restore the item in the game.
Reporting a bug
Useful things to include: your device and OS version, the level number, and what you expected to happen. Screenshots help.
Privacy questions
See the privacy policy, or write to us. The short answer is that the game collects nothing about you.