Email admin@hashstore.app. Your iPhone model and iOS version make a bug much easier to track down.
My progress disappeared
Your progress is saved on your iPhone, so deleting the game deletes it, and reinstalling starts a fresh campaign. The game also keeps a copy on our server, but a new install can't be linked to it. Restoring your iPhone from an iCloud backup brings your progress back with everything else.
If progress vanished without a reinstall, that's a bug. Please write to us.
My score isn't on the leaderboard
Leaderboards run on Game Center. Open RECORDS in the game: it tells you whether you're signed in and whether a new record is still on its way. If it asks you to sign in, sign in to Game Center in your iPhone's Settings, then tap SIGN IN. Records you set offline are kept and sent the next time you're connected.
I bought something and didn't get it
Purchases arrive as soon as Apple confirms them. If the game was offline when you bought, the item arrives once it reconnects. If it still hasn't shown up, email us with the date and the order ID from Apple's receipt email, and we'll sort it out.
Apple handles all payments, so refunds go through reportaproblem.apple.com.
Reporting a bug
Tell us your iPhone model, your iOS version, the level number and what you expected to happen. A screenshot or screen recording helps a lot.
Deleting your data
Deleting the game removes everything on your phone. To have the copy on our server erased too, email us; the privacy policy explains how we find it.
Privacy questions
The privacy policy lists everything the game sends, where it goes and why. If anything there is unclear, write to us.